InSightTM Servicing enables your team to process work tasks at their fingertips. Simplifying and facilitating entry of information; improve servicing, contract, productivity and revenue tracking with dashboards.
Field Service Management Software
With Extension Sales Management Modules
InSightTM Servicing offers industry’s best implementation and support services to enable field service companies to manage their disparate teams. InSightTM Servicing is suitable for companies that require deploying technicians or engineers at customer sites.
Intelligent Job Assignment Prioritization to optimize revenue. Administrator can drag and drop to schedule assignments to your Service Engineers. Your Service Engineers will receive a mobile notification, removing the mistakes in miscommunication.
Manpower Allocation Dashboard
View Real Time Status on each job that your Service Engineer is performing. Administrator will be able to better manage Ad-Hoc job assignments with the real time location and job status of each Service Engineer.
Mobile Job Servicing
Service Engineer receives a mobile notification and accepts (option to reject) job assignment. Site photos and video can be taken to be uploaded to completed service job to increase Customer Satisfaction. Upon signing of completed servicing job, client will receive all the documents via email, removing a huge chunk of administration time from office.
Start and End Time are recorded. GPS location is captured.
Invoice and Payment
Invoice of the job can be generated for client to make payment. Service Engineer has the option to add to the invoice generated for additional service or parts used in the service job.
Mobile Document Upload
Machine Manual, Customer Contract or Quotation can be uploaded for Service Engineer to refer.
Intelligent Scheduler & Dispatch
Schedule servicing, maintenance and delivery jobs based on pre-determined factors to facilitate resource planning.
Configure your inspection templates to replace paper forms.
Manage Service History
Instant retrieval of servicing & maintenance history and equipment manuals.